Refund Policy

1. Physical Products

1.1. Return Eligibility: We accept returns of unused, undamaged physical products within 30 days of delivery.

1.2. Return Process:

• Contact our customer service to initiate a return.
• Ship the item back to our designated return address.
• Include the original packaging and all accessories.

1.3. Refund Processing:

• Refunds will be issued to the original payment method.
• Processing time is typically 5-10 business days after we receive the returned item.
• Shipping costs for returns are the responsibility of the customer unless the item was defective or we made an error.

2. Digital Products

2.1. Due to the nature of digital products, we generally do not offer refunds on these items once they have been downloaded or accessed.

2.2. Exceptions may be made in cases of:

• Non-delivery of the product
• Download issues or technical problems with the product

2.3. For valid digital product refund requests, please contact our customer service within 7 days of purchase.

3. Contact Us

If you have any questions about this Refund Policy or to initiate a return, please contact our customer support team at support@homahjong.com.